Shipping, Returns & Store Policies

At HIGH ALTITUDE COSMECEUTICALS, we are committed to providing high-quality botanical skincare, fragrance, essential oils, and specialty products. If you have any questions before ordering, please contact us—we’re here to help.

Shipping

Processing Time
Orders typically ship within 1–5 business days.
Made-to-order or special-order items may require additional time—we will notify you if this applies.

Essential oil sample sizes and other product samples may take up to 14 days to prepare. If samples are ordered with additional products, the entire order will ship together once the samples are ready.

Domestic Shipping (USA)
Orders ship via USPS, UPS, or FedEx depending on size and destination.

International Shipping
Shipping is calculated at checkout.
We reserve the right to decline shipments to high-risk destinations. In such cases, a full refund will be issued.

Shipping Carriers
We may use USPS, UPS, FedEx, DHL, or other carriers as needed to ensure reliable delivery.

Accounts

Creating an account is optional.
An account allows you to track orders and save your information for faster checkout.

Payments

We accept all major credit cards through Shopify Payments, Stripe, and PayPal.

Returns & Refunds

We want you to feel confident ordering from us.

Return Window
Returns are accepted within 14 days of delivery.

Return Conditions

Items must be returned in original packaging
Unopened items qualify for a full refund (excluding original shipping cost)

Opened Items

A 20% restocking fee applies
Item must be at least 75% full

Bulk Orders

Orders of 1 gallon or more are subject to a 30% restocking fee
Original shipping costs are non-refundable

We strongly recommend ordering smaller quantities first before purchasing in bulk.

Return Process

Customers are responsible for return shipping costs
Please contact us for a Return Authorization Number (RAN)
Please provide return tracking information
If the returned item(s) is not postmarked within 7 days after receiving RAN, we will consider the return abandoned.
Refunds are typically processed within 48 hours of receiving the returned item

Damaged or Lost Shipments

Items damaged in transit or lost in shipping are eligible for replacement.

Cancellations

Orders may be cancelled before shipment.

Because payment processors charge non-refundable fees, cancellations will be refunded minus processing fees (typically 3–6%).

Undeliverable or Refused Packages

If a package is:

Refused upon delivery, or
Undeliverable due to incorrect address

The customer is responsible for all shipping and return costs.

Subscriptions

Subscriptions offer discounted pricing (5–25%) for recurring purchases.

Important Terms

Minimum of 3 fulfilled orders required before cancellation
Early cancellation results in adjustment to full product pricing

If a subscribed item is returned, pricing will be adjusted accordingly.

We reserve the right to modify or cancel subscriptions if necessary.

Free Items

If an order includes a free item and is returned, the free item must also be returned, or its retail value will be deducted from the refund.

Non-Returnable Items

Product samples
Gift cards
Downloadable products
Certain personal care items (if specified)

We reserve the right to refuse returns from accounts with excessive return activity.

Product Use & Disclaimer

All products are intended for external use only (cosmetic, aromatherapy, or perfumery).

These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Please:

Perform a patch test before use
Keep products out of reach of children
Consult a healthcare professional if pregnant or under medical care

Use all products at your own discretion.

Allergen Information & Potential Cross-Contact

HIGH ALTITUDE COSMECEUTICALS products may be sourced through multiple manufacturers, suppliers, and distributors worldwide. Sources and processing, transportation, storage, and handling conditions may vary by product and batch.

We cannot verify that every product has remained free from contact with peanuts, tree nuts, or other allergens throughout the supply chain or during subsequent handling and bottling. Cross-contact cannot be ruled out through shared facilities, warehouses, storage areas, equipment, utensils, filling equipment, or pouring areas, including at our facility. We do not guarantee that cleaning procedures eliminate allergen cross-contact.

Supplier documentation, when available, may not address every potential source of cross-contact and should not be interpreted as an allergen-free certification unless it expressly provides that assurance for the applicable product and batch.

Unless expressly stated in the individual product description, no guarantee is made that a product is peanut-free, tree-nut-free, or otherwise allergen-free. Any express allergen statement applies only to the product, allergens, and conditions specifically identified. An ingredient list identifies ingredients; it does not establish the absence of incidental allergen cross-contact.

If you require a product with verified absence of a particular allergen or verified controls against cross-contact, do not rely on the absence of an allergen warning as confirmation of suitability. Contact us before purchasing. If the necessary assurance is unavailable, we cannot confirm that the product meets your requirements.

Additional Notes

Product images may not always reflect exact packaging
Ingredients and sourcing may vary due to natural material variability
We do not guarantee suitability for a specific use—please test before large-scale use