Shipping, Returns & Store Policies

🌿 Shipping, Returns & Store Policies

At HIGH ALTITUDE COSMECEUTICALS, we are committed to providing high-quality botanical skincare, fragrance, essential oils, and specialty products. If you have any questions before ordering, please contact us—we’re here to help.

📦 Shipping

Processing Time
Orders typically ship within 1–5 business days.
Made-to-order or special-order items may require additional time—we will notify you if this applies.

Domestic Shipping (USA)
Orders ship via USPS, UPS, or FedEx depending on size and destination.

International Shipping
Shipping is calculated at checkout.
We reserve the right to decline shipments to high-risk destinations. In such cases, a full refund will be issued.

Shipping Carriers
We may use USPS, UPS, FedEx, DHL, or other carriers as needed to ensure reliable delivery.

🔐 Accounts

Creating an account is optional.
An account allows you to track orders and save your information for faster checkout.

💳 Payments

We accept all major credit cards through Shopify Payments, Stripe, and PayPal.

🔁 Returns & Refunds

We want you to feel confident ordering from us.

Return Window
Returns are accepted within 14 days of delivery.

Return Conditions

Items must be returned in original packaging
Unopened items qualify for a full refund (excluding original shipping cost)

Opened Items

A 20% restocking fee applies
Item must be at least 75% full

Bulk Orders

Orders of 1 gallon or more are subject to a 30% restocking fee
Original shipping costs are non-refundable

👉 We strongly recommend ordering smaller quantities first before purchasing in bulk.

📦 Return Process

Customers are responsible for return shipping costs
Please Contact us for a Return Authorization Number (RAN)
Please provide return tracking information
If the returned item(s) is not post-stamped within 7 days after receiving RAN, we will consider the return abandoned.
Refunds are typically processed within 48 hours of receiving the returned item

🚚 Damaged or Lost Shipments

Items damaged in transit or lost in shipping are eligible for replacement.

❌ Cancellations

Orders may be cancelled before shipment.

Because payment processors charge non-refundable fees, cancellations will be refunded minus processing fees (typically 3–6%).

📦 Undeliverable or Refused Packages

If a package is:

Refused upon delivery, or
Undeliverable due to incorrect address

The customer is responsible for all shipping and return costs.

🔁 Subscriptions

Subscriptions offer discounted pricing (5–25%) for recurring purchases.

Important Terms

Minimum of 3 fulfilled orders required before cancellation
Early cancellation results in adjustment to full product pricing

If a subscribed item is returned, pricing will be adjusted accordingly.

We reserve the right to modify or cancel subscriptions if necessary.

🎁 Free Items

If an order includes a free item and is returned, the free item must also be returned, or its retail value will be deducted from the refund.

🚫 Non-Returnable Items

Product samples
Gift cards
Downloadable products
Certain personal care items (if specified)

We reserve the right to refuse returns from accounts with excessive return activity.

⚠️ Product Use & Disclaimer

All products are intended for external use only (cosmetic, aromatherapy, or perfumery).

These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Please:

Perform a patch test before use
Keep products out of reach of children
Consult a healthcare professional if pregnant or under medical care

Use all products at your own discretion.

📌 Additional Notes

Product images may not always reflect exact packaging
Ingredients and sourcing may vary due to natural material variability
We do not guarantee suitability for a specific use—please test before large-scale use